Customer Service Representative Jornada completa

As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your main responsibilities will include:

Job Description

·       Responding to customer inquiries via phone, email, or chat in a professional and timely manner.

·       Providing product and service information to customers.

·       Resolving customer complaints and issues with patience and empathy.

·       Identifying and resolving customer problems or concerns efficiently.

·       Escalating complex issues to the appropriate department for resolution.

·       Maintaining in-depth knowledge of our products and services.

Requirements:

·       This is a remote job so you must have a computer, stable internet connection and audio gear.

·       8 hours a day work time with 5 days a week. The weekly off may differ from Saturday and Sundays.

·       Shift time/ Working time may differ from 9 am to 5 pm.

Education:

·       High school diploma or equivalent. Additional education is a plus.

Experience:

·       2 Years of experience in customer service or a related field.

·       Strong customer service skills with the ability to manage a high volume of customer inquiries.

·       Excellent communication skills in Spanish, both written and verbal.

·       Must have basic English conversational skills.

·       Proficiency in using customer service software and tools.

Etiquetas: customer services